Contact KCATA
Contact KCATACustomer Service
Mailing Address
Kansas City Area Transportation Authority
1200 E. 18th Street
Kansas City, MO 64108
KCATA Email
When submitting a complaint or compliment via email, please include bus number, route, direction of travel, time, date, driver’s name or badge number, and description of driver as it relates to the comment.
KCATA Web Site
Contact Phone Numbers
| Office or Service | Phone Number |
|---|---|
| General Information | 816-346-0200 |
| Regional Call Center - Bus service information | 816-221-0660 |
| Regional Call Center (TDD Line for the hearing impaired) | 816-474-0646 |
| Commendations & Complaints - Service and vehicles | 816-221-0660 |
| Commendations & Complaints - Bus stops, shelters, park and rides (Line is unstaffed. Please leave a message.) | 816-346-0845 |
| Lost and Found | 816-346-0265 |
| Lost and Found - The JO | 913-715-8267 |
| Share-A-Fare Reservations | 816-842-9070 |
| Share-A-Fare Complaints & Commendations | 816-346-0860 |
| Share-A-Fare (TDD Line for the hearing impaired) | 816-221-0380 |
| MetroFlex | 816-346-0346 |
| AdVANtage Vanpool | 816-346-0800 |
| KCATA Job Line | 816-346-0282 |
| Discounted Employee Passes - TRIP | 816-346-0274 |
| Reduced FareCards | 816-346-0265 |
| Royals/Chiefs Express | 816-346-0348 |
| Transit Advertising | 913-766-5934 |
| Media Relations | 816-346-0236 |
