A Million Stories, One Metro
The Metro asked riders to share their experiences and memories of riding The Metro and MAX. We’ve traveled throughout the area and filmed their stories, in their own words. From seeing the sights to saving on gasoline, Metro riders had a lot to say!
Now you can hear some of their stories in this video.
In addition to providing high quality transit services, the Kansas City Area Transportation Authority is an employer as well as a partner of business and other community organizations. In this section, you can learn more about the future of transit in the Kansas City metropolitan area, as well as information on business opportunities available with The Metro. You also can view job postings and download the necessary job application information.
About KCATA Procurement
NOTICE: To learn about the Public Hearing regarding KCATA's DBE Goal for 2015-2017, see the notice on this page.
All firms doing business with the KCATA are required to meet federal Affirmative Action (AA) requirements.
To receive AA compliance, please complete the enclosed Vendor Registration Form and submit one of the following documents.
- A current letter of Certificate of Compliance issued by another governmental agency that has reviewed and approved your Affirmative Action plan; or
- A written Affirmative Action plan and a current Workforce Analysis Form; or
- A formal request for exemption from #1 and #2 above if your firm has 12 or fewer employees. This request must list names, job titles, race, gender, and salary ranges for all positions. This form must be submitted on the company’s letterhead and notarized.
For complete information on the DBE and/or AA certification process, please contact:
Denise Bradshaw, DBE Manager
1200 E. 18th Street
Kansas City, MO 64108
(816) 346-0224 or (816) 346-0336 fax
Americans With Disabilities Act (ADA)
The Americans With Disabilities Act (ADA) requires that all public bus systems provide Complementary Paratransit service for disabled persons who cannot independently use the bus service because of a disability. The service acts as a “complement” to the bus service. In Kansas City, the primary agency providing this service is Share-A-Fare.
Complementary Paratransit service operates door-to-door. It is provided by vans or cabs in the Metro ADA service area. Generally, the ADA established service area extends three-quarters or 0.75 of a mile on each side of regular bus route service.
Complementary paratransit service is available on those days and during those times when trips are provided on regular Metro routes. The fare charged for eligible trips is no more than twice the comparable full adult bus fare.
To take advantage of complementary paratransit service, you must be certified as ADA Eligible. Other agencies than Share-A-Fare providing ADA Complementary Paratransit service in the metro area are:
- Dial-A-Ride - Kansas City, Ks. (913) 573-8351
- Dial-A-Ride - Independence, Mo. (816) 325-7399
For more information call the Share-A-Fare office at (816) 346-0810.
Share-A-Fare and Complementary Paratransit Applications
All prospective participants must complete an application to be admitted to either the Complementary Paratransit service or the Share-A-Fare Only service. Share-A-Fare Only participants have higher fares and more program limitations than do the Complementary Paratransit participants. Applications are available from the Share-A-Fare office:
1200 East 18th Street
Kansas City, Mo. 64108
Applications are also available at some hospital social service departments, from medical social workers, and by calling the Share-A-Fare office at (816) 346-0810.
All applicants with a disability must have a physician or qualifying agency assess and then attest to the nature of the disability. If not applying for Complementary Paratransit, proof of age and income will be required.
Applicants who apply for a position with The Metro must meet the minimum qualifications and requirements. Minimum requirements include education and experience, as well as the knowledge, skill and ability necessary to perform the job functions.
Applications are accepted online.
Applications are only accepted for those positions currently posted.
For more information on current job openings, view the openings listed in the Current Vacancies.
Board of Commissioners
The ATA is governed by a 10-member Board of Commissioners, five from Missouri and five from Kansas. Commissioners are limited to two consecutive four-year terms. Responsibility for the management, control and operation of the Authority and its properties is vested in the Board. The Board exercises its responsibility by adopting all general policies of the Authority, including the adoption of annual capital and operating budgets, the establishment of the goals of the Authority, and the selection of a General Manager. The Board may delegate certain duties and responsibilities to the General Manager for the management and operation of the Authority.
Kansas Commissioner Appointment Process
From the inception of the ATA in 1965 until 2000, the Governor of Kansas appointed commissioners, subject to confirmation by the State Senate and the Kansas Commissioners representing Johnson and Leavenworth counties. In 2000, the process was changed so that these two commissioners are now appointed by their respective county commissioners. The other three Kansas commissioners, representing the Wyandotte County jurisdiction, have always been appointed by the Mayor of Kansas City, Kansas, now known as the Unified Government of Wyandotte County/Kansas City, Kansas. However in 2000, the process changed to include a requirement that these appointments must be approved by the City Commissioners.
Missouri Commissioner Appointment Process
The Kansas City, Missouri, Mayor appoints three of the five Missouri Commissioners, including a direct appointment that must be a Kansas City, Mo., resident. The Clay and Platte County Commissioners will each submit a list of three eligible candidates for the Mayor's consideration. The Jackson County Executive appoints a Commissioner from a community, other than Kansas City which contracts with KCATA for service. The other Missouri Commissioner must reside in Cass County, be nominated by that county's commission, then be appointed by the Governor and confirmed by the State Senate.
Robbie Makinen, Chairman, Jackson County, Missouri
Jackson County Government Director Intergovernmental Affairs/Economic Development
Daniel Serda, Vice Chairman, Kansas City, Kansas
Principal and founder, inSITE planning LLC
Jim Klobnak, Secretary, City of Kansas City, Missouri
Assistant Prosecuting Attorney, Jackson County, Mo.
Dennis Bixby, Treasurer, Leavenworth County, Kansas
Steve Klika, Johnson County, Kansas
CEO of International Motor Coach Group
Gary Mallory, Cass County, Missouri
Presiding Commissioner of Cass County
Thomas E. Sims, Clay County, Missouri
Michael Short, Platte County, Missouri
Oppenheimer and Co., Kansas City, Missouri
Ricky D. Turner, Kansas City, Kansas
Pastor of Oak Ridge Missionary Baptist Church
Vacant, Wyandotte County, Kansas
Board of Commissioners Meetings
The Board of Commissioners meets monthly, on Wednesdays, in the Breen Administration Building, 1200 E. 18th Street, Kansas City, Mo., 64108. Meetings begin at 12:00 p.m. Schedule of meetings for 2015:
- Jan. 5, 2015, 9 a.m.: The CEO Selection Committee will hold a meeting. - Agenda
- Jan. 12, 2015, 9 a.m.: The CEO Selection Committee will hold a meeting. - Agenda
- Jan. 23, 2015, 9 a.m.: The CEO Selection Committee will hold a meeting. - Agenda
- January 28 - Agenda - Actions
- Jan. 29, 2015, 9 a.m.: The CEO Selection Committee will hold a meeting. - Agenda
- Feb. 5, 2015, 9 a.m.: The CEO Selection Committee will hold a meeting. - Agenda
- Feb. 18, 2015, 11 a.m.: The CEO Selection Committee will hold a meeting. - Agenda
- February 25 - Agenda - Actions
- March 25 - Agenda - Actions
- April 22 - Agenda - Actions
- May 20 - Agenda
- June 24
- July 22
- August 26
- September 23
- October 28
- November 18
- December 16
Meetings are held in the Large Conference Room of the Howard C. Breen Administration office.
Civil Rights and Title VI
KCATA’s Commitment to Civil Rights
Traduccion en español The Kansas City Area Transportation Authority (KCATA) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended. Toward this end, it is KCATA’s objective to:
- Ensure that the level and quality of transportation service is provided without regard to race, color or national origin;
- Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;
- Promote the full and fair participation of all affected populations in transportation decision making;
- Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations; and
- Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).
The General Manager, senior management, and all supervisors and employees share the responsibility for carrying out Metro's commitment to Title VI. For more information on Title VI, visit the Federal Transit Administration's website.
Title VI Complaint Procedure
Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with KCATA within 180 days from the date of the alleged discrimination. To file a complaint or for more information on your rights, contact: Planning Director KCATA 1350 E. 17th St. Kansas City, MO 64108 816-346-0311 Title VI Complaint Forms can be downloaded in English or Spanish, or by calling 816-346-0311.
The written, signed complaint should include:
- Your name, address and telephone number,
- How, why, and when you believe you were discriminated against.
- Include as much specific, detailed information as possible, and
- The names of any people, if known, who KCATA can contact to support or to clarify your allegations.
KCATA will provide appropriate assistance to complainants who are limited in their ability to communicate in English. Complaints may also be filed with the U.S. Department of Transportation: Federal Transit Administration Office of Civil Rights Attention: Title VI Program Coordinator East Building, 5th Floor – TCR 1200 New Jersey Avenue, SE Washington, D.C. 20590
Compromiso de KCATA hacia los Derechos Civiles
The Kansas City Area Transportation Authority (KCATA) está comprometida a asegurar que ninguna persona sea excluida de participar o que se le nieguen los beneficios de sus servicios en base a raza, color, u origen nacional, según queda dispuesto en el Título VI de la Ley de Derechos Civiles de 1964, enmendada. Para cumplir con este fin, los objetivos de KCATA son:
- Asegurar que el mismo nivel y calidad de servicio de transporte se provea a todos sin tener en cuenta la raza, color u origen nacional;
- Identificar y resolver, según sea apropiado, efectos desproporcionadamente altos y adversos a la salud humana y al medio ambiente, inclusive los efectos sociales y económicos que ciertos programas y actividades puedan tener sobre poblaciones minoritarias y de bajos ingresos;
- Promover la participación justa y total de todas las poblaciones afectadas en el proceso de toma de decisiones relacionadas con el transporte;
- Prevenir la negación, reducción o retrasos en beneficios relacionados con programas y actividades que benefician poblaciones minoritarias o de bajos ingresos; y
- Asegurar la participación de personas con uso limitado del idioma ingles (LEP, según la sigla en inglés) en programas y actividades.
El Administrador General, los administradores jefes y todos los supervisores y empleados comparten la responsabilidad de cumplir con el compromiso del Metro de hacer cumplir el Titulo VI. Para obtener más información sobre el Título VI, favor de visitar la página web de la Administración Federal de Tránsito (Federal Transit Administration).
Procedimiento para interponer quejas bajo el Título VI
Toda persona que considere que ha sido discriminada bajo el Título VI en base a su raza, color u origen nacional puede interponer una queja bajo el Título VI en KCATA dentro de los 180 días de ocurrida la presunta discriminación. Para interponer una queja o para obtener más información sobre sus derechos, comuníquese con: Director de Planificación KCATA 1350 E. 17th St. Kansas City, MO 64108 816-346-0311 La queja, escrita y firmada, también debe incluir:
- Su nombre, dirección y número de teléfono.
- Cómo, por qué y cuando cree usted que fue discriminado/a.
- Información detallada y específica, si es posible.
- Los nombres de toda persona con quien KCATA se pueda comunicar para apoyar o clarificar sus alegatos.
Los formularios de quejas bajo Título VI se pueden descargar de Internet en ingles o español o se pueden obtener llamando al (816)346-0311. KCATA brindará ayuda apropiada a los denunciantes que tienen capacidad limitada para comunicarse en inglés. Las quejas también se pueden presentar ante el Departamento de Transporte de los Estados Unidos: Federal Transit Administration Office of Civil Rights Attention: Title VI Program Coordinator East Building, 5th Floor – TCR 1200 New Jersey Avenue, SE Washington, D.C. 20590
Title VI Resources for Subrecipients
As the designated recipient of Federal Transit Administration funds for the region, KCATA is responsible for ensuring that its subrecipients comply with Title VI general reporting requirements outlined in FTA’s Circular 4702.1B. To that end, following are resources to assist subrecipients in developing and implementing a Title VI Program:
- Link to the Title VI Circular 4702.1B: www.fta.dot.gov/legislation_law/12349_14792.html
- Subrecipient Program Template: Word document
Compressed Natural Gas (CNG) Fueled Vehicles
Representatives from MGE/Laclede Gas, the Federal Transit Administration and Clean Engery help illustrate the savings that CNG will provide.
KCATA unveiled its first two CNG buses in 2013, marking a new era in clean air technology for KC transit. In Spring 2014, KCATA has added 15 CNG buses to its fleet and anticipates delivery of an additional eight CNG buses in the fall. Over the next 12 years, new CNG buses will be phased in as current clean diesel buses are retired.
In August 2014, the Kansas City Area Transportation Authority opened the all-new “Fast Fill” Compressed Natural Gas (CNG) fueling station for KCATA’s CNG fleet and support vehicles. The agency has partnered with Clean Energy Corporation, which will be responsible for the monitoring and maintenance of the fueling station, and Missouri Gas Energy/Laclede Gas Company, who install the gas main extension nearly a half mile to KCATA’s facility.
The CNG Fueling station is termed “Fast Fill” because of its high pressure and capacity to simultaneously fill two CNG buses in less than seven minutes. KCATA’s CNG station is currently the largest in the Kansas City region and all of Missouri. The fuel station technology has proven to be reliable and safe; however, if the need arises, five emergency shut down buttons are interspaced along the length of the station.
KCATA projects a fuel cost savings of $500,000 in 2015 and $4,000,000 annually once its fleet of 260 buses and service vehicles have been fully converted over the next 12 years.
See a video from the Kansas City Star about how the CNG station works:
Reason for contacting KCATA:
The following is a list of KCATA’s upcoming bid and proposal opportunities. All dates and times are subject to change and KCATA reserves the right to cancel any solicitation at any time.
All public events (bid openings and conferences) are held at KCATA, 1350 E 17th Street, Kansas City, MO. 64108 unless otherwise indicated.
Kansas City Area Transportation Authority, 1200 E. 18th Street, Kansas City, MO 64108
Customer Service Lobby: 1200 E. 18th Street Kansas City, MO 64108. Open Monday through Friday, 8 a.m. to 5:30 p.m.
KCATA Web Site
Contact Phone Numbers
|Office or Service||Phone Number|
|Route and Schedule Info for The Metro, The JO & Unified Government Transit||816-221-0660|
|Regional Call Center (TDD Line for the hearing impaired) (Nationwide number)||711|
|Commendations & Complaints||816-221-0660|
|Bus stop, shelter, park-and-ride issues (Leave message)||816-346-0845|
|Lost and Found||816-346-0265|
|Lost and Found - The JO||913-715-8267|
|Share-A-Fare Complaints & Commendations||816-346-0860|
|Share-A-Fare (TDD Line for the hearing impaired) (Nationwide number)||711|
|KCATA Job Line||816-346-0282|
|Discounted Passes for Employers - Transit Riders' Incentive Plan||816-346-0274|
Download the ATA's Disadvantaged Business Enterprise Policy statement.
To be certified as a bona fide Disadvantaged Business Enterprise (DBE) your firm must meet the criteria established by the Department of Transportation under 49 CFR Part 26 established March 1, 1999. Key considerations include, but are not limited to:
- The majority stockholder (firm’s principle) must be considered socially and economically disadvantaged according to DOT guidelines. This includes recognized minority groups and females.
- The principle(s) must have a documented personal net worth that does not exceed $1.31 million, which excludes equity in the firm.
- The firm’s annual receipts (based on a three-year average) cannot exceed the Small Business Administration’s size standards based on the firm’s primary function and NAICS codes.
- Further information on these regulations and the certification requirements can be found at the Office of Small and Disadvantaged Business Utilitzation.
- Disadvantaged Business Enterprise (DBE) Application (must be signed and notarized)
- Statement of Personal Net Worth
Note: If you firm has a current Letter of Certificate of Compliance issued by another governmental agency that has reviewed and certified your firm as a DBE in accordance with 49 CFR Part 26, you may submit it as part of the certification process with KCATA. Pursuant to 49 CFR Part 26.81, the KCATA participates in Missouri's Unified Certification Program through the Missouri Regional Certification Committee (MRCC). A firm that is certified through a partner agency will also be considered "certified" through the MRCC. Certified firms will be included in the MRCC DBE Directory, which is available to interested parties. You may access the MRCC DBE Directory at the Missouri Department of Transportation website.
As a Drug-Free Workplace, the KCATA seeks to create a work environment free from the adverse effects of drug abuse and alcohol misuse.
Drug Screen and Pre-Employment Physical
If you are hired for a position at The Metro, you are required to pass a drug test (in accordance with Federal Regulation) and a physical examination, with regards to the nature of the position.
The Metro has a policy that prohibits the illegal use, manufacture, distribution, sale, dispensation or possession of narcotics, drugs, or controlled substances, and will require random urine and drug and alcohol tests of its employees as an enforcement measure in providing for a drug-free workplace.
You will be excluded from consideration for employment with The Metro if the results of your urine drug test indicate evidence of marijuana, cocaine, opiates, phencyclidine (PCP) and/or amphetamines.
You may need some or all of these forms in order to do business with the KCATA. They are available in PDF or Word format. If you have any problems accessing them, please call (816) 346-0254.
- Attachment A - Vendor Registration
- Attachment B - Affidavit of Civil Rights Compliance
- Attachment C - Schedule of Participation of Contractor & Subcontractors
- Attachment D - Travel Policy and Hotel Rates
- Attachment E.1 - EEO-1 Workforce Analysis Report
- Attachment E.2 - Letter of Intent to Subcontract
- Attachment E.3 - Contractor Utilization-Request for Waiver
- Attachment F.1 - Affidavit of Primary Participants Regarding Employee Eligibility Verification
- Attachment F.2 - Affidavit of Lower-Tier Participants Regarding Employee Eligibility Verification
- Attachment G.1 - Certification of Primary Participant Regarding Debarment-Suspension-Other Responsibility Matters
- Attachment G.2 - Certification of Lower-Tier Participants Regarding Debarment-Suspension-Other Ineligibility and Voluntary Exclusion
- Attachment H.1 - Certification of Primary Participants Regarding Restrictions on Lobbying
- Attachment H.2 - Certification of Lower-TierPrimary Participants Regarding Restrictions on Lobbying
- Attachment I.1 - Buy America Certification - Buses - Rolling Stock - and Associated Equipment
- Attachment I.2 - Buy America Certification - Steel or Manfactured Products
- Attachment K - References
- Disadvantaged Business Enterprise Certification Application
- Disadvantaged Business Enterprise Certification Policy
- Small Business Enterprise Declaration of Certification Affidavit
- Statement of Personal Net Worth
- KCATA Affirmative Action Policy
In an Emergency
In case of an emergency do the following:
- Notify a Metro employee, security or call 911.
- Remain calm.
- Inform others around you and calmly evacuate the area.
- Don’t take risks that could harm you or others.
If you have to report an incident, be prepared to give a description of the people involved, location and time the event took place.
Working at the Kansas City Area Transportation Authority has its benefits:
The ATA offers health, dental and life insurance to eligible full-time employees. Health and dental insurance are also available to part-time employees. Flexible spending accounts are available pre-tax for out-of-pocket family health care or dependent care expenses.
In addition, employees may purchase voluntary products (i.e., long-term and short-term disability, group term life insurance). A deferred compensation plan is available, which allows employees to set aside monies for retirement.
ATA also provides a Defined Benefit Pension Plan for full-time employees. This plan is to provide retirement benefits for employees who retire.
Full-time employees are eligible to accrue vacation and sick leave based on their years of service. KCATA recognizes nine paid holidays, plus the employee’s birthday and one floating holiday.
Fostering a healthy work environment is important to the ATA. North Kansas City Hospital partners with the ATA to identify and work with high-risk employees. During our annual health fair, on-site medical services are provided, such as blood pressure, diabetes and cholesterol screenings. These services give employees insight on how they can improve their lifestyle.
A free bus pass for the employee and dependents, on-site fitness center, cellphone discounts, and employee recognition events are just a few additional perks ATA employees enjoy.
The above description of benefits is to provide a general overview of benefits available, and does not represent a binding commitment of offerings. Benefits are subject to change with or without website posting. Firm benefits will be detailed at time of hire.
Applicants can now apply for jobs online. Paper and email applications are no longer accepted.
Introducing our new online job application system.
Beginning in April 2015, applications for all open positions are accepted online. This will reduce the need for duplicate information required on multiple forms, and will speed up the screening process for qualified applicants.
Thank you for your interest in working at KCATA.
Ladders of Opportunity Project
Ladders of Opportunity Initiative is funded under the U.S. Department of Transportation’s Section 5309 discretionary grant program. In August 2014, KCATA submitted an application for $1.5 Million for design and construction of transit improvements along the Prospect Corridor between 22nd Street and 27th Street on Prospect Avenue in Kansas City, Missouri. KCATA is partnering with the City of Kansas City, Missouri to revitalize the Prospect corridor. The Prospect Corridor is served by KCATA’s second busiest route, 71-Prospect, with about 6,000 passengers on a typical weekday.
These improvements will facilitate access to recent investments in this corridor, improve access to the Prospect Avenue transit line and future BRT, and access to connecting east-west routes on 27th Street and 23rd Street. It includes concrete bus pads and bus pull offs, new curbs and sidewalks, ADA compliant bus stops, passenger benches and shelters, and ADA compliant curb ramps and related improvements to support access, economic development and job creation.
New KCPD East Patrol Facility: The City leaders and police officers broke ground on the new crime lab on the city’s east side. News coverage from KSHB.
East Patrol Division Station and Crime Lab. Project website.
Kansas City, Missouri FOCUS - Forging Our Comprehensive Urban Strategy. FOCUS website.
The KCATA wants to respond promptly and completely to news media inquiries. Above all, we want to ensure that the information furnished is accurate.
If you are a member of the working press and have an inquiry, please contact:
KCATA Director of Marketing
To improve the quality of life of our customers by providing access to employment, health, educational, and social opportunities.
We are an excellent public transportation authority because of our pursuit of high standards and continuous improvement.
Safety - Maintain a safe and secure environment for customers and employees.
Customer Service - Customer satisfaction will drive all of our actions, decisions and policies.
Employee Development - We value employee input, recognize their role in achieving excellence, and commit to providing opportunities for professional and personal growth.
Technology - Utilize technology to improve the overall transit experience for customers, and provide the technical and management tools employees need to excel.
Capital Improvements - Capital improvements focus on providing customers greater comfort and safety, employees a modern working environment, and reducing operating costs.
Environmental Responsibility - Promote policies and practices that embrace environmental sustainability.
Financial Responsibility - As stewards of public resources, perform all facets of the operation cost-effectively, and practice fiscal strategies that warrant community trust.
National funding issues
Current economic troubles throughout the nation are affecting public transit. The Public Broadcasting System (PBS) two-part series for Blueprint America on The NewsHour with Jim Lehrer, examines the issue.
An episode of PBS’ Now discusses the service reductions being made by transit agencies and how the stimulus may or may not help public transit. The show also describes how expenditures federal funding for roads and transportation are distributed to the states.
Transportation for America has compiled a map showing transit agencies facing proposed service reductions, job cuts and fare increases in 85 communities across the U.S. Together, these systems are responsible for more than 21 million trips each day by everyday Americans.
View United States of Transit Cutbacks in a larger map Yellow = Service Cuts Green = Fare Increases Purple = Service Cuts and Fare Increases Red = Service Cuts and Job Losses Turquoise = Fare Increases and Job Losses $$ = Service Cuts, Job Losses, and Fare Increases.
The Kansas City Area Transportation Authority (ATA) is a bi-state agency created by a compact between the States of Missouri and Kansas, and approved by the United States Congress. The compact was authorized by legislation passed in both states in 1965. The compact gives the ATA responsibility for planning, construction, owning and operating passenger transportation systems and facilities within the seven-county Kansas City metropolitan area.
The compact defines the ATA district as the counties of Cass, Clay, Jackson, and Platte in Missouri; and Johnson, Leavenworth, and Wyandotte in Kansas. The Authority’s jurisdiction is limited to these seven counties.
The ATA operates The Metro bus service, the Metro Area Express (MAX) Bus Rapid Transit service, MetroFlex demand-response routes, Share-A-Fare paratransit service for the elderly and persons with disabilities, and AdVANtage vanpool service.
75¢ bus fare on Ozone Alert! days.
Clear the air with The Metro. Riding the bus in not only a great way to get around, it’s also good for Kansas City’s air quality.
During the area’s high ozone months, June through September, you can help prevent ground-level ozone pollution—and other forms of air pollution.
Leave your automobile at home and ride the bus. It’s especially important to take action when an Ozone Alert! is issued for the Kansas City area.
An Ozone Alert! occurs when there is a forecast for unhealthy amounts of ozone. On these days, bus fare on The Metro, The JO and Unified Government Transit is only 75¢.
You can track the ozone forecast at the Mid-America Regional Council.
More and more people are learning the benefits of riding The Metro, such as reduced commuting costs, less stress and increased mobility and access throughout the region. Whether you’re at a park and ride lot or a bus stop, there are actions you can take to keep yourself and others safe.
At Transit Stops and Other Public Areas
- Pay attention to who gets on or off at your stop.
- Stay alert to strangers.
- When possible, travel with another person.
- There is safety in numbers.
- Stand near others in well-lit areas and move toward your bus when it arrives.
- Trust your instincts.
- If something or someone makes you uneasy, avoid the person or leave.
Be Careful When Boarding
- Hold on to handrails.
- Don’t stand too close to the curb.
- If you miss the bus, don’t run after it, wait for the next trip.
- Do not dart in front of traffic to catch the bus; instead use crosswalks when you have the right of way.
- Let those exiting get off before you board.
Use Caution When Exiting
- Once again, remember to use handrails.
- Don’t cross the street in front of a Metro vehicle.
- Use the rear exit door so those boarding can use the front.
- If you drop something near the bus, don’t pick it up until the bus has driven away.
Auto theft is a problem that occurs in cities big and small. Follow these suggestions when leaving your vehicle unattended.
- Always lock your doors.
- Hide valuable items under your seats or in your trunk; never leave them in plain view.
- Park your vehicle in busy, well-lit areas.
- Completely close windows.
- Never hide a second set of keys in your vehicle.
- Use car theft deterrents to protect your vehicle.
Be Careful Walking To Your Car
- Be aware of people in your area.
- Walk briskly and confidently to your vehicle.
- Have your keys in your hand before you reach your vehicle.
- Check inside your care for intruders before getting inside.
More Rules To Follow When Riding The Metro
- Take your seat quickly and remain seated until your ride stops.
- Keep your feet on the floor and never extend hands, feet or arms in the aisle or out the windows.
- Don’t lean or press against the doors.
- Ride near the driver during non-rush hours.
- Be considerate of other riders.
Safety and Security Features On Board
- On board security cameras.
- Easy access to doors.
- Ramps or lifts for people in wheelchairs.
- Emergency side windows that can be opened in the event of a crisis.
- Radio link between drivers and communication center.
- Tracking devices.
- Grip poles for safe movement while riding The Metro.
- Evacuation doors at the top of each bus.
Be Aware of Suspicious Packages
Packages are often left unattended and most are harmless, but if you notice anything suspicious such as visible wires, a mist or odor around the package or anything seeping from it, please notify your Metro Operator or a Metro Supervisor.
Keep Your Eyes Open For Suspicious Behavior
People showing strange or suspicious behavior are usually:
- In the wrong place or appear lost.
- Staring, loitering or watching employees and customers.
- Nervous or jumpy.
- Exiting an area quickly after leaving a package in unauthorized or restricted areas.
- Taking photos or expressing a high level of interest in operations, equipment or employees.
- If you notice strange behavior, notify a Metro Operator or Supervisor.
Safety of Young Riders
All Metro buses are designated as Safe Places for children and young adults. Safe Place is a nationwide program that sets up public locations as a network of places where youth in crisis can get immediate help. Children who are in a dangerous situation can find the help they need at The Metro.
Riding The Metro can be fun for young riders and to enhance that experience, children and young adults should abide by the following safety rules:
Young riders: Use caution when riding alone
- Wait in a safe place.
- Don’t talk to strangers.
- Be aware of what’s going on around you.
- Hold on to handrails when boarding and exiting.
- Get to the bus stop early so you don’t have to worry about missing your ride.
- Don’t play around because you could injure yourself.
- Wait for the bus to come to a complete stop before getting out of your seat.
- If you miss your ride or get lost, ask a Metro employee for help.
Adults: Keep an eye on children
While it is important for riders to look out for one another, it is especially important that they look out for younger riders. Here are a few tips for adults:
- Lead by example. Show children good riding habits by practicing them yourself.
- If you are a parent or a guardian, hold your child’s hand when boarding and exiting Metro vehicles.
- Point out to them what is safe and unsafe riding behavior.
- Let them know how to contact police and Metro operators for assistance.
Small Business Enterprise (SBE) Program
To facilitate competition by small business on projects funded in part by the Department of Transportation (DOT), KCATA has implemented a Small Business Enterprise (SBE) Development Program as mandated in 49 CFR Part 26.39. This program fosters small business growth and competitive bidding on USDOT funded projects. The program operates in a race and gender neutral manner and is designed to include all segments of the business community. In order to be eligible as a Small Business Enterprise, firms must: 1) fall within the Small Business Administration’s size guidelines; and 2) the Owner’s Personal Net Worth (PNW) cannot exceed the cap determined by USDOT (as amended) which is currently $1.32 million. Disadvantaged Business Enterprises (DBEs) are small businesses and are automatically included in the SBE program.
In order to participate in the SBE program, firms must complete the “Small Business Enterprise Declaration of Certification Affidavit.” Firms that have the SBA’s 8(a) Business Development Certification, as described in 13 CFR Parts 121 and 124, may submit a copy of its certificate. Firms that are not certified as 8(a) firms by the SBA must submit: 1) a copy of business tax returns for the most recent three-year period indicating the gross receipts; or if the SBA uses the number of employees to determine small business eligibility, a copy of the firm’s payroll statement indicating the average annual employment for the most recent year. Firm owners must also complete a Personal Net Worth Statement.
Terms And Conditions
KCATA Standard Contract Terms and Conditions
Be Alert, Informed, Involved and Prepared
Your safety and security is a top priority at The Metro. We have taken steps to ensure the safety and security of our transit system, such as:
- Installing cameras on buses.
- Conducting emergency evacuation exercises.
- Making extra patrols and monitoring the remote video camera system.
In addition, The Metro is involved in the Federal Transit Administration’s (FTA) TransitWatch program that encourages our customers to be active participants in security matters. While we are working to keep you safe, we ask that you do the same. Follow these simple safety measures to keep you and other riders, especially young riders, safe.
You are a vital part of our Safety and Security Team and we rely on you to be our “eyes and ears.” By practicing a few safety measures, such as waiting in well-lit areas, being aware of your surroundings and notifying operators in the event of an emergency, you will be able to help prevent crime. As customers, we want you to remember to be alert, informed, involved and prepared.
Who We Are
The Kansas City Area Transportation Authority (KCATA) operates The Metro bus service, the Metro Area Express (MAX), Share-A-Fare paratransit service for the elderly and disabled, and AdVANtage vanpool service. KCATA is also the lead agency in studying potential light rail in Kansas City.
KCATA was formed with the signing of a bi-state compact created by the Missouri and Kansas legislatures on December 28, 1965. The compact gives the KCATA responsibility for planning, construction, owning and operating passenger transportation systems and facilities within the seven-county Kansas City metropolitan area. These include the counties of Cass, Clay, Jackson and Platte in Missouri, and Johnson, Leavenworth and Wyandotte in Kansas.
The KCATA is governed by a 10-member Board of Commissioners five from the state of Missouri and five from the state of Kansas.
The Metro logs more than 50,000 trips every weekday. Share-A-Fare provides 250,000 trips per year, and there are 29 vanpools helping to meet the commuting needs of people living outside the boundaries of bus service.
Metro Average Weekday Ridership: 55,000
Fleet Size: 300
Share-A-Fare Trips for elderly and disabled: 275,000
KCATA Employees: 800