Contact KCATA

Customer Service

Mailing Address

Kansas City Area Transportation Authority
1200 E. 18th Street
Kansas City, MO 64108


When submitting a complaint or compliment via email, please include bus number, route, direction of travel, time, date, driver’s name or badge number, and description of driver as it relates to the comment.
.(JavaScript must be enabled to view this email address)

KCATA Web Site

Contact Phone Numbers

Office or ServicePhone Number
Administrative Offices816-346-0200
Route and Schedule Info for The Metro, The JO & Unified Government Transit 816-221-0660
Regional Call Center (TDD Line for the hearing impaired)816-474-0646
Commendations & Complaints816-221-0660
Bus stop, shelter, park-and-ride issues (Leave message)816-346-0845
Lost and Found816-346-0265
Lost and Found - The JO 913-715-8267
Share-A-Fare Reservations816-842-9070
Share-A-Fare Complaints & Commendations816-346-0860
Share-A-Fare (TDD Line for the hearing impaired)816-221-0380
MetroFlex 816-346-0346
AdVANtage Vanpool816-346-0800
KCATA Job Line816-346-0282
Discounted Passes for Employers - Transit Riders’ Incentive Plan816-346-0274
Reduced Farecards816-346-0265
Transit Advertising 913-538-7059
Media Relations816-346-0209