Contact KCATA
Contact KCATA
Customer Service
Mailing Address
Kansas City Area Transportation Authority
1200 E. 18th Street
Kansas City, MO 64108
KCATA Email
When submitting a complaint or compliment via email, please include bus number, route, direction of travel, time, date, driver’s name or badge number, and description of driver as it relates to the comment.
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KCATA Web Site
Contact Phone Numbers
| Office or Service | Phone Number |
|---|---|
| Administrative Offices | 816-346-0200 |
| Route and Schedule Info for The Metro, The JO & Unified Government Transit | 816-221-0660 |
| Regional Call Center (TDD Line for the hearing impaired) | 816-474-0646 |
| Commendations & Complaints | 816-221-0660 |
| Bus stop, shelter, park-and-ride issues (Leave message) | 816-346-0845 |
| Lost and Found | 816-346-0265 |
| Lost and Found - The JO | 913-715-8267 |
| Share-A-Fare Reservations | 816-842-9070 |
| Share-A-Fare Complaints & Commendations | 816-346-0860 |
| Share-A-Fare (TDD Line for the hearing impaired) | 816-221-0380 |
| MetroFlex | 816-346-0346 |
| AdVANtage Vanpool | 816-346-0800 |
| KCATA Job Line | 816-346-0282 |
| Discounted Passes for Employers - Transit Riders’ Incentive Plan | 816-346-0274 |
| Reduced Farecards | 816-346-0265 |
| Transit Advertising | 913-538-7059 |
| Media Relations | 816-346-0209 |
Regional Call Center: 816-221-0660