Kansas City Area Transportation Authority
1200 E. 18th Street
Kansas City, MO 64108
When submitting a complaint or compliment via email, please include bus number, route, direction of travel, time, date, driver’s name or badge number, and description of driver as it relates to the comment.
| Office or Service | Phone Number |
|---|---|
| General Information | 816-346-0200 |
| Regional Call Center - Bus service information | 816-221-0660 |
| Regional Call Center (TDD Line for the hearing impaired) | 816-474-0646 |
| Commendations & Complaints - Service and vehicles | 816-221-0660 |
| Commendations & Complaints - Bus stops, shelters, park and rides (Line is unstaffed. Please leave a message.) | 816-346-0845 |
| Lost and Found | 816-346-0265 |
| Lost and Found - The JO | 913-715-8267 |
| Share-A-Fare Reservations | 816-842-9070 |
| Share-A-Fare Complaints & Commendations | 816-346-0860 |
| Share-A-Fare (TDD Line for the hearing impaired) | 816-221-0380 |
| MetroFlex | 816-346-0346 |
| AdVANtage Vanpool | 816-346-0800 |
| KCATA Job Line | 816-346-0282 |
| Discounted Employee Passes - TRIP | 816-346-0274 |
| Reduced FareCards | 816-346-0265 |
| Royals/Chiefs Express | 816-346-0348 |
| Transit Advertising | 913-766-5934 |
| Media Relations | 816-346-0236 |