Contact KCATA

Title VI Complaint Process

The Kansas City Area Transportation Authority (KCATA) is committed to offering safe, on-time, cost-effective, customer-focused transportation to the community. As such, KCATA’s Metro bus system operates its programs and services without regard to race, color, national origin, age, gender or disability.

If you feel you have been discriminated against based on one of the above characteristics, you have the right to file a complaint. To file a complaint, contact:

Planning Director
KCATA
1350 E. 17th St.
Kansas City, MO 64108
816-346-0311

The complaint should be submitted in writing to the KCATA and at a minimum should include the following information:

• Complainant’s name and address, and a telephone number where complainant may be reached weekdays during business hours (8 a.m. to 4:45 p.m.);

• A general description of the person(s) or class of persons injured by the alleged discriminatory act(s);

• A detailed description of the alleged discriminatory act(s) in sufficient detail to enable KCATA to understand and investigate what occurred, when it occurred, where it occurred and the basis of the discrimination complaint (race, color, national origin, age, gender, or disability);

• A list of all witnesses with contact information and/or copies of any documents, pictures, or other supporting information;

• The letter must be signed and dated by the person filing the complaint or by someone legally authorized to do so on his or her behalf.

The complainant also has the right to file a complaint with an external agency such as the Department of Transportation (DOT), a federal or state agency or a federal or state court.