Major Service Changes Coming to Metro Routes

Posted on: Sep 28, 2012

(Kansas City, Mo. – Sept. 26, 2012) On Sunday, Sept. 30, the Kansas City Area Transportation Authority (KCATA) rolls out significant changes to several Metro routes. The changes are part of the Metro2012 package of changes. The first and second rounds of changes occurred in April and July 2012. These changes are creating a more efficient network of transit routes, while providing a public transportation system that is easier for customers to use.
Several routes are being streamlined to provide more direct service and reduce the need for customers to transfer.
Some of the biggest changes coming this Sunday include:

“These changes will provide better service to the large majority of existing riders, attract new riders to the system, and improve system productivity, without increasing our budget,” General Manager Mark Huffer said. “We are already seeing increased ridership on the routes we improved in July.”
The 24 routes that were changed in July have resulted in a 1.9% increase in ridership on these routes, comparing June to August.
New schedules and detailed bulletins are available online at Metro ambassadors have been on the street for the last several days making sure customers are aware of the upcoming changes.
The Metro’s Regional Call Center – 816-221-0660- will be open extra hours this weekend and next weekend from 8 a.m. to 5 p.m. to help customers plan their trips.  The Call Center regular hours are weekdays, 6 a.m. to 7 p.m.

Routes that are changing this Sunday include:
12-12th Street
15-Truman Road (New Route)
51-Ward Parkway
55-Rockhill (Discontinued)
109-9th Street
123-23rd Street
126-East 5th St. (Discontinued)
142-North Oak
155-55th Street
163-63rd Street
247-Westside MetroFlex (Discontinued)
298-South Kansas City MetroFlex

About the Comprehensive Service Analysis
The changes are the result of a Comprehensive Service Analysis, or CSA, which examined all the bus routes in Kansas City, Mo. Starting in the summer of 2010, the CSA included a market analysis that assessed the demand for transit service throughout Kansas City, Mo.; a detailed evaluation of the performance of all Kansas City, Mo., routes; and the development and evaluation of alternative service scenarios.
“Cities are dynamic places that are always changing, and this is the case in Kansas City,” Huffer said. “Throughout the city, population and employment have shifted. The places that residents, workers and visitors travel to and from have changed, as well as the number of people who travel between these areas. We need to make sure our service keeps up with the changes in the City.”
The CSA started in 2010 and included broad-based public input received through public forums; meetings with the City Council and staff; customer surveys; and customer comments submitted through email and phone line comments.
Based on more than 700 comments from the public, many initial recommendations were modified. The final package is truly reflective of the community’s preferences.
“We received excellent feedback from customers and stakeholders,” Planning Director Danny O’Connor said. “Hundreds of people looked closely at our proposed changes and told us how the new service would affect them.”
In addition to specific route changes, the overall way that KCATA plans and provides service is being refined. Service is focused on a network of key corridors, with improvements in reliability and directness. Duplicative services are being consolidated and service is expanded to new areas where needed. Schedules are being revised to be more consistent and easier for customers to remember, and MetroFlex will incorporate scheduled connections. Service is being expanded to the following areas: Hickman Mills, Ruskin Heights, Westside, Airport, New Mark, and Zona Rosa.
A total of 54 routes will be affected by the changes. Three routes were affected by minor changes in April 2012. The rest of the changes, affecting additional routes in the Northland, will be made in April 2013. Over the course of a year, changes are being made to most Metro routes in Kansas City, Mo.