Customer Service
Mailing Address
Kansas City Area Transportation Authority, 1200 E. 18th Street, Kansas City, MO 64108
KCATA Offices
Customer Service Lobby: 1200 E. 18th Street Kansas City, MO 64108. Open Monday through Friday, 8 a.m. to 5 p.m.
KCATA Email
When submitting a complaint or compliment via email, please include bus number, route, direction of travel, time, date, driver's name or badge number, and description of driver as it relates to the comment. Send to .(JavaScript must be enabled to view this email address).
Web Site
www.ridekc.org - Rider information
www.kcata.org - Corporate information
Contact Phone Numbers
| Office or Service | Phone Number |
|---|---|
| Administrative Offices | 816-346-0200 |
| Route and Schedule Info for RideKC | 816-221-0660 |
| Regional Call Center (TDD Line for the hearing impaired) (Nationwide number) | 711 |
| Commendations & Complaints | 816-221-0660 |
| Bus stop, shelter, park-and-ride issues (Leave message) | 816-346-0845 |
| Lost and Found | 816-346-0265 |
| Lost and Found - Johnson County | 913-715-8267 |
| Lost and Found - IndeBus | 816-461-4293 |
| RideKC Freedom Paratransit Reservations | 816-842-9070 |
| RideKC Freedom Paratransit Complaints & Commendations | 816-346-0860 |
| RideKC Freedom Paratransit (TDD Line for the hearing impaired) (Nationwide number) | 711 |
| RideKC Flex | 816-346-0346 |
| RideKC Van Vanpool | 816-346-0800 |
| KCATA Job Line | 816-346-0282 |
| Discounted Passes for Employers | 816-346-0200 |
| Reduced Farecards | 816-346-0265 |
| Transit Advertising - www.adsposure.com | 816-256-2214 |
| Media Relations | 816-510-2874 |