Customer Service

Mailing Address

Kansas City Area Transportation Authority, 1200 E. 18th Street, Kansas City, MO 64108

KCATA Offices

Customer Service Lobby: 1200 E. 18th Street Kansas City, MO 64108. Open Monday through Friday, 8 a.m. to 5 p.m.


When submitting a complaint or compliment via email, please include bus number, route, direction of travel, time, date, driver's name or badge number, and description of driver as it relates to the comment. Send to .(JavaScript must be enabled to view this email address).

Web Site - Rider information - Corporate information


Contact Phone Numbers

Office or Service Phone Number
Administrative Offices 816-346-0200
Route and Schedule Info for RideKC 816-221-0660
Regional Call Center (TDD Line for the hearing impaired) (Nationwide number) 711
Commendations & Complaints 816-221-0660
Bus stop, shelter, park-and-ride issues (Leave message) 816-346-0845
Lost and Found 816-346-0265
Lost and Found - Johnson County 913-715-8267
Lost and Found - IndeBus 816-461-4293
RideKC Freedom Paratransit Reservations 816-842-9070
RideKC Freedom Paratransit Complaints & Commendations 816-346-0860
RideKC Freedom Paratransit (TDD Line for the hearing impaired) (Nationwide number) 711
RideKC Flex 816-346-0346
RideKC Van Vanpool 816-346-0800
KCATA Job Line 816-346-0282
Discounted Passes for Employers 816-346-0200
Reduced Farecards 816-346-0265
Transit Advertising - 816-256-2214
Media Relations 816-510-2874